Ultimate Purification Purchase Satisfaction Policy (PSP)
Our products are of high quality and we want our customers to be satisfied with their purchase.
Please contact Customer Service at (516) 673-4242 and request a Return Merchandise Authorization (RMA) prior to shipping the item back to us. All returns must be approved and returned with shipping prepaid in original condition and in their original packaging and must be in re-sellable condition.
Shipping costs are not refundable. Ultimate Purification reserves the right to impose a restocking fee on all returns.
Ultimate Purification enjoys an unsurpassed reputation in the industry of water filters.
Many products offered by Ultimate Purification provide a Manufacturer’s Warranty if stated on the website.
We ship to all points on the globe. Our packing procedures are one of the Hallmarks of our business. Ultimate Purification takes great pride in our very low incidence of breakage in transit. In order for a damage claim to be successful, Ultimate Purification must be notified of the damage within one week from date of receipt. As the shipper, Ultimate Purification will file the claim on the customer’s behalf and arrange for replacement at no charge and no shipping, or arrange for refund. The package must be received (not refused under any circumstances) and inspected. Replacement and refund will be accessed according to the amount of the actual damage.
If replacement is required on product that can only be shipped in case quantities, then a full case must be shipped and charged for, less the amount of the actual damage with no additional shipping charges.
If the total amount of the product for replacement for either damage or defective is less than twenty five ($25), a refund, rather than a replacement, will be offered to the customer. Shipping small one item packages severely increases the percentage chances for damage.
Special Order and Non-Stock Items
Special orders and non-stock items are sold as final sale, “no return items.” Please allow Customer Service to assist you in this kind of purchase in order to guarantee that you are receiving the correct product. These kinds of purchases can incur substantial restock fees from the vendor/factory. In the event that an exception is made and a return is allowed, the customer will assume the restock fees after being advised of their amounts.
Customer refund credits are typically processed within 5 to 7 business days. Refund credits can only be issued to the card used during the original purchase according to U.S. law. In the event a credit cannot be issued to the original card used for purchase due to lost card, etc, an attempt on our part has to be made at least once and before a company refund check will be sent to the purchaser.